Continuous Improvement Leader - Maximum Term Contract

Band Classification - Band 9

• Co-design and deliver practical improvements that make work simpler and more effective.

• Help embed new ways of working as part of significant operating model change.

• Connect operational teams and transformation projects to create sustainable change.

Looking for more than just your next job? As our nationally recognised Customer Centre team continues to grow and evolve, we're expanding opportunities for people who want to build their skills, contribute new ideas and help drive positive change for our customers. If that sounds like you, this could be the opportunity you've been waiting for.

About The Role

As Continuous Improvement Leader, you’ll play an important role in shaping how the Customer Centre operates into the future. By working alongside frontline teams, process owners and subject matter experts, you will co-design and implement improvement initiatives that strengthen customer outcomes, employee experience and operational performance.

As you implement changes to the operating model, first by identification then evolution of processes, responsibilities and ways of working. You’ll design, plan and roll out changes aimed at reducing inefficiencies by embedding clearer, more sustainable processes.

This is a hands-on delivery role, and you will have ownership of the improvements for the team. You’ll facilitate workshops and bring people together around solutions, investigating problems, and actively drive improvements through to implementation. Bringing influence and effective stakeholder engagement will be key to seeing change enacted.

This is a maximum term contract until June 2028.

About You

You’re a practical and collaborative continuous improvement professional who thrives working with teams to solve real operational problems. You’re comfortable in ambiguity, with skills to identify process and operating model changes, and translate ideas into improvements that work in practice.

You’re a big picture thinker who can work operationally. One day you may be influencing stakeholders or contributing operational insights to a major project; the next, you may be mapping a process, working through a problem with frontline employees or developing the documentation needed to embed a new way of working.

You will bring strong facilitation, process analysis and stakeholder-management skills, together with experience co-designing and implementing improvements across organisational boundaries. Importantly, you are not someone who stops at recommendations. You take ownership, follow through and enjoy being responsible for the doing.

Relevant qualifications in business, process improvement, project management or a related discipline will be valued, as will demonstrated experience delivering process improvement, operational change or transformation initiatives.

About Us

Barwon Water is Victoria's largest regional urban water corporation, with more than 110 years’ experience in delivering world-class water, sewerage and recycled water services to our customers and community. More than just taps and toilets, we’re a pivotal player in the region’s ongoing social, economic, and environmental prosperity.

We’re committed to our people and provide flexible working arrangements in line with business needs.

We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Owners and Custodians of the land on which we live and work, and we’re committed to building strong, meaningful partnerships with local indigenous communities. We celebrate diversity and encourage Aboriginal and Torres Strait Islander peoples to apply for our career opportunities.

Why join us?

At Barwon Water, we believe that every individual has something valuable to offer. We understand that the more diverse workforce, the wider the variety of ideas we bring to the table. Enjoy being part of an organisation that values results, personal and professional growth, workplace diversity and a balance between work and life commitments.

Get in touch

Are you ready to make a difference to an award winning team? Join us on this exciting journey!

For enquiries, a copy of the position description or to find out more, contact Sally White, CX and Strategy Lead on 0419 109 574 during business hours.

Ready to apply? Submit your cover letter and résumé now. Closing date Sunday November 22nd 2026

We lead. We learn. We deliver. We care about a better future.

If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Talent Acquisition team via email at recruitment@barwonwater.vic.gov.au noting your preferred method of communication and contact details and a member of the team will be in touch.